Amazon has released a new delivery system for Prime members called Amazon Key. Garage delivery is a safe alternative to dropping your boxes at the front door. In this guide, we’ll answer some of the top questions users have about signing up for Amazon Key for Garage.

Amazon Key allows you to safely receive packages from Amazon when you’re not home. Wondering how it works?

If you’re an Amazon Prime member, select “Free Key Delivery” at checkout.

After Amazon processes your order, you will receive several notifications. The first notification is a four-hour window of when the delivery driver should arrive at your home.

When the driver arrives, they will scan and verify your package to open up your linked garage door using the myQ app. (You will not need to open the garage door for them!)

Once your garage door is open, the driver will place your delivery inside.

When the delivery is complete, the driver will close your garage door and stay on the property until it is fully closed and secure.

In addition to the real-time notifications during the delivery process, you also have the option to watch the delivery as it happens via camera.

The primary purpose of Key by Amazon is to provide safe and effective delivery of your valuables. Your garage is like a temporary locker room for your packages. Instead of wondering if your items will be there when you get home, you’ll know they’re secure from weather damage and theft. These are some of the safety features that Amazon implements with this delivery service:

Upon employment, all drivers have to complete a background check. They also need to submit motor vehicle records.

Amazon confirms the driver has the correct package before granting access to your garage.

Amazon will never give your access codes or any keys to the driver.

You’ll receive a notification during each step of the delivery process.

You’ll receive a video receipt showing the delivery in real time or a recorded video clip.

Amazon takes care of any fear you may have about the safety of your packages and your home. On top of these security features, they also offer a Key by Amazon Happiness Guarantee. If you are not satisfied with your delivery experience, you can file a complaint.

The myQ app is compatible with most garage door opener brands. To be sure, check your garage door opener’s compatibility on Amazon’s website. Chamberlain and LiftMaster are Amazon Key compatible garage door openers. If your garage door doesn’t come with WiFi capabilities, you can buy a myQ Smart Garage Hub. All our LiftMaster garage door openers have built-in WiFi and myQ features.

You can block access to your garage if you don’t want to accept deliveries inside your home. This option may be desired if you’re on vacation. Instead, the driver will leave your delivery at the front door as with standard delivery.

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